Terms & Conditions

General Terms

• BLUE STAR LUXURY reserves the right to inspect tickets, travel documents, luggage, goods, packages, and parcels of any passenger.
• We reserve the right to refuse transport or continue transport of any passenger or their luggage without unfair discrimination.
• The company is not liable for any luggage that passengers bring inside the vehicle.
• Passengers are allowed one bag up to 20 kg. Excess luggage will be charged according to our policy.
• No discrimination based on physical disability; all passengers are welcome.
• Smoking and the use of alcohol or drugs on any BLUE STAR LUXURY vehicle are prohibited and forbidden by law and shall not be allowed on BLUE STAR LUXURY’s vehicles. BLUE STAR LUXURY reserves the right not to transport any passenger who enters any BLUE STAR LUXURY vehicle whilst intoxicated.
• Complaints must be reported within four weeks of the incident.
• No pets are allowed on BLUE STAR LUXURY vehicles.
• Passengers with special needs must inform us prior to travel.
• Seat belts are compulsory on all vehicles.
• BLUE STAR LUXURY reserves the right to refuse transport of any minor child or major person in its sole discretion and shall not be liable for and is indented against any loss or damage occasioned by such refusal.
• The terms and conditions set out herein shall be severable of each other and the invalidity of any part of these terms and conditions shall not affect the validity of any other par

Tickets

• The ticket is proof of the agreement of transport between BLUE STAR LUXURY, the purchaser of the ticket and the passenger, and the accompanying terms and conditions are the entire agreement between the passenger and BLUE STAR LUXURY.
• A ticket is valid for the use only by the passenger to whom it is issued and for the route, date and time shown thereon. .
• A child of more than three years will be required to have his/her own ticket. Also, for the traveler who will travel with more than one child, they will have to occupy their seat to avoid inconvenience to the fellow traveler..
• It is the passenger’s responsibility to ensure that the correct information is shown on the ticket. Any alteration to a ticket may render it invalid.
• Passengers are not allowed to break their journey into multiple legs, unless separate tickets are issued for each individual journey.
• Only tickets purchased from BLUE STAR LUXURY or its appointed agents or OTAPP will be valid. Any tickets obtained from any other place or person not being an BLUE STAR LUXURY agent will be void and the bearer of such tickets shall have no claim whatsoever against BLUE STAR LUXURYand/or any of its directors, officers, servants, agents, or any other person acting on behalf of or under the control of BLUE STAR LUXURY for any damages whatsoever.
• The rights and title in and to tickets are non-transferrable. Tickets may however be transferred to another date and time (SEE TICKECT CANCELLATION AND CHANGES POLICY) whereupon new tickets shall be issued. All transfers shall be subject to payment of a cancellation fee.
• In the case of credit card bookings made via ACCEPTABLE websites the ticket will be automatically cancelled unless the cardholder complies with all requirements stipulated during the booking process, which may include that the credit card used to purchase the ticket(s).

Ticket Cancellation and Changes

• To cancel ticket not less than six hours before departure time, passenger will be liable to pay 20% total fare..
• To change travel date, notify the company early and if you are to change date six hours before departure time, passenger will be liable to pay 20% of total fare. Notwithstanding, with change date We does not guarantee availability of the same seat or seat class or departure time..
• Moreover, there is no refund or change date for lateness.
• To cancel or change a ticket, please notify the nearest BLUE STAR LUXURY office, or the agent where the ticket was purchased, or call +255749664159 or +255747940519. Positive proof of the ticket will be required.

Parcel Service

• Parcel service is a 24/7 service. The service does not include collection/delivery. Names and phone numbers are required for sending and receiving of parcels. The person responsible for collection of parcels must be indicated and valid contact details are required.
• The cost of transport of parcels is charged taking into consideration the true weight and value of the parcel/consignment. The highest of either the true weight or volumetric weight will be used to determine the cost of the parcel/consignment. The cost of transporting a shipment can be affected by the amount of space that it occupies on a bus, rather than the actual weight. .
• Cash is accepted methods of payments.
• Upon acceptance of a parcel/consignment, BLUE STAR LUXURY will issue a receipt. This receipt is proof of the agreement of transport between BLUE STAR LUXURY and the purchaser of the receipt. The terms and conditions of this receipt are the entire agreement between the person paying for the receipt and BLUE STAR LUXURY Certain goods are restricted for cartage due to transit restrictions or their hazardous nature. It’s the responsibility of the sender to advise BLUE STAR LUXURY Parcel Service if the goods are of hazardous or dangerous nature, and the necessary documentation must accompany the consignment. BLUE STAR LUXURY shall not be liable for any damages suffered as a result of a clients failure to inform BLUE STAR LUXURY of the nature of Hazardous goods transported.
• BLUE STAR LUXURY will only keep consignments in storage for a period of 2 (two) days. If the consignment is not collected in this period, BLUE STAR LUXURY will charge TZS 5,000 for each extra day.